Return Policy for Cliquer.lk

Last Updated: [Date]

1. Overview: This Return Policy applies to products purchased through the [Your Company Name] website. By making a purchase, you agree to the terms outlined in this policy.

2. Return Eligibility:

• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Returns must be initiated within [X] days of the purchase date.

3. How to Initiate a Return: To initiate a return, please follow these steps:

• Contact our customer support team at [your contact email] to request a return authorization.
• Clearly state the reason for the return and provide your order number.

4. Return Authorization:

• Once your return request is approved, you will receive a return authorization along with instructions on how to return the item.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping method for returns.

6. Refund Process:

• Upon receiving the returned item and verifying its condition, we will initiate a refund to your original method of payment.
• Refunds may take [X] business days to process.

7. Non-Returnable Items:

• Certain items are not eligible for return, including:
  • Downloadable software or digital products.
  • Perishable goods.
  • Personalized or customized items.

8. Exchanges:

• We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

9. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.

10. Changes to this Return Policy:

• We reserve the right to update this Return Policy. The latest version will be posted on our website with the effective date.

11. Contact Us: If you have any questions or concerns about this Return Policy, please contact us at [your contact email].