Refund Policy for Cliquer.lk

Last Updated: [Date]

1. Overview: This Refund Policy applies to purchases made through the Cliquer.lk website. By making a purchase, you agree to the terms outlined in this policy.

2. Refund Eligibility:

• To be eligible for a refund, the item must be unused and in the same condition as received.
• Returns must be initiated within [X] days of the purchase date.
• Certain products or services may not be eligible for a refund (e.g., digital downloads).

3. How to Request a Refund: To request a refund, please follow these steps:

• Contact our customer support team at [your contact email] within the specified refund period.
• Provide your order number, the reason for the refund request, and any supporting documentation.

4. Refund Process:

• Once your refund request is received and approved, we will initiate a refund to your original method of payment.
• Refunds may take [X] business days to process.

5. Non-Refundable Items:

• Certain items may not be eligible for a refund, such as:
  • Downloadable software or digital products.
  • Personalized or customized items.

6. Shipping Costs:

• Shipping costs are non-refundable unless the return is due to an error on our part.

7. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check your bank account and contact your payment provider.
• If the issue persists, contact us at [your contact email].

8. Exchanges:

• We do not offer exchanges. If you need a different item, please place a new order and return the original item for a refund.

9. Changes to this Refund Policy:

• We reserve the right to update this Refund Policy. The latest version will be posted on our website with the effective date.

10. Contact Us: If you have any questions or concerns about this Refund Policy, please contact us at [your contact email].